REFUND AND REPLACEMENT

You can replace your unused or unmodified product purchased from our internet site with your receipt within 14 (fourteen) business days from the date of delivery. Underwear, accessories and tuxedo   group products can not be replaced due to the nature of the products.

Replacement should be done with original packaging. The replacement of the product will not be carried out if it is determined that a usage exceeding the usual usage by the Recipient has been performed on the product. In this case, the Buyer does not have the right of withdrawal.

If you have been entitled for a promotion during the purchase, you need to deliver the actual product, the promotional product, the original receipt of the product and the cargo delivery certificate copy to our company. If the promotional item is not returned, dsdamat.com will consider this as a normal sale and the customer will be invoiced and the corresponding amount will be charged. Promotion products can not be replaced. Your replacement will be initiated if the product arriving at our premises meets the specified conditions.

You need to send the following addresses by MNG cargo by filling in the return/replacement section on the receipt of the product (by writing the product code, color and size information you want change to).

Shipping contract code: 322060190

Ziya Gökalp Mahallesi Atatürk Bulvarı No: 106/E Başakşehir-İstanbul

Recipients Name: Orkatek Teknoloji

When we receive your product that is to be replaced, we will initiate the replacement if it is deemed appropriate by our expert team. 

Our seasonal products purchased from our online sales site can be replaced in our stores (with seasonal products). However, the replacement of products purchased from our stores can not be performed on our online sales site.

For Outlet products purchased from our online sales site; these products can only be replaced via our online sales website.

We have only refund option, not any change is possible.

You are required to send the item together with the receipt to the following address via MNG.

Ziya Gökalp Mahallesi Atatürk Bulvarı No: 106/E Başakşehir-İstanbul

Recipients Name: Orkatek Teknoloji

When we receive your product that is to be returner, we will initiate the replacement if it is deemed appropriate by our expert team. Your credit card will be refunded the amount of the product within 10 working days (upon receipt of the product), which is the legal time period for the product to be returned. 

 

Prepared by  T-Soft E-Commerce.